We understand that you might have a change of heart about what you have purchased and will expect a refund. No biggie - but please read this page, in particular The 'Big Print' to avoid disappointment.
The Big Print
- You have 28 days from when you purchased to return your purchase and request a refund
- We can only refund you for items that are unused & in their original packaging.
- We cannot refund you the original delivery charge if you are returning part of an order - many apologies
- We strongly suggest that you obtain a proof of postage receipt from who you leave your return parcel with. You are responsible for the safe delivery of your return and if it doesn't reach us and you have no proof, we will not be able to refund you :(
- We are legally required to inform you that you have a legal right to return faulty or misdescribed products and receive a full refund for the products. You should know that you also have a legal right to return your complete order to us and that you can expect to receive a full refund of the products if you send the order back to us within the period of 14 days beginning the day after you received your order.
- We will refund you within 14 days from the day on which we receive your returned order back from you.
Ok, I have read The Big Print - so, how do I get my refund?
Thanks for reading :). If you meet the criteria set out in The Big Print above, please follow these steps:
1. Please contact us here first to let us know that you wish to return your item
2. Once you have heard back from us, please carefully pack up your item that you want to return (which must not have been opened or used) and include your full name, phone number and order number (which you can find on the email we sent you when you kindly purchased the item from us). Please note, we won't be able to offer you a refund without these details, sorry!
3. Take your item to the Post Office and send to the following address- please get proof of postage as we won't be able to refund you if we don't receive the item back safely.
104 Westbourne Street
4. Expect your refund within 14 days of us receiving your returned item to the above address, though we always process returns sooner if we can